I was fortunate enough to work with Arctic during the purchase of a new home.  We were in the process of buying a house with a busted furnace, and Chris and Jeff at Arctic worked with us every step of the way to make sure we had the correct paperwork, estimates that reflected the correct information, and they were super helpful and patient! Once we closed and got the keys, we were able to quickly schedule times for Jeff to look at our AC, and then finally install both.  He was quick and efficient, and was done with BOTH pieces in one day. Their pricing is fair, their customer service is excellent, and their workmanship is great!